Agenda

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Registration / Teas, coffees & breakfast available
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Welcome
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Voice of Customer
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Technology

Discover how emerging technologies, from automation to AI, are transforming operations, boosting agility, and enabling smarter decision-making across the mortgage lifecycle.

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Comfort Break
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Specialist Lending

Examine the evolution of mortgage products and servicing strategies. Gain insights into how providers are adapting to changing borrower needs and market conditions.

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Mortgages

Examine the evolution of mortgage products and servicing strategies. Gain insights into how providers are adapting to changing borrower needs and market conditions.

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Lunch
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Regulation

Stay ahead of the curve with the latest regulatory developments. This session will unpack upcoming changes and offer practical guidance on maintaining compliance in a shifting landscape.

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Credit Management & Risk

Balance risk and customer care in today’s economic climate. Learn how to optimise collections, improve outcomes, and support vulnerable customers with empathy and precision

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Comfort Break
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Cyber

As threats grow more sophisticated, cyber resilience is non-negotiable. This session will focus on safeguarding data, systems, and trust in a digital-first environment.

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Drinks and Networking