Agenda

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Registration / Teas, coffees & breakfast

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Welcome
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Customer Experience

Explore how evolving customer expectations are reshaping mortgage servicing. Learn how to harness feedback and data to deliver more personalised, seamless experiences.

Sponsored by:


Speakers
Founder
Eligible.ai
Mortgage Broker
Redditch Mortgage Advice
CEO
Connect IFA Ltd
Managing Director
Sagis
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Technology

Discover how emerging technologies, from automation to AI, are transforming operations, boosting agility, and enabling smarter decision-making across the mortgage lifecycle.

Sponsored by: 


Speakers
Customer Experience Director
Fournet
CTO
Phoebus Software
CTO
Target Group
CEO
Phoebus
AI Automate Expert
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Comfort Break
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Specialist Lending

Delve into the dynamics of niche lending markets and innovative funding models. Understand how to unlock new growth opportunities while managing complexity and risk.

Sponsored by:


Speakers
CEO
Phoebus
Chief Commercial Officer
Fleet Mortgages
Chief Operating Officer
Lendinvest
Consultant
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Regulation

Stay ahead of the curve with the latest regulatory developments. This session will unpack upcoming changes and offer practical guidance on maintaining compliance in a shifting landscape. 

Speakers
NED
Darlington Building Society
Commercial & Non-Executive Leader
Beavis Advisory
Global Financial Crime Regulatory Specialist
Jade ThirdEye
Head of Mortgage and Housing Policy
BSA
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Lunch

Sponsored by:


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Mortgages

Examine the evolution of mortgage products and servicing strategies. Gain insights into how providers are adapting to changing borrower needs and market conditions.

Sponsored by:


Speakers
CEO
Target
Manging Director
United Trust Bank Ltd
Chief Operating Officer
Enra
Chief Operating Officer
Target
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Credit Management & Risk

Balance risk and customer care in today’s economic climate. Learn how to optimise collections, improve outcomes, and support vulnerable customers with empathy and precision.

Sponsored by:


Speakers
Director of Servicing
Equifinance
Risk Management Specialist
Target CRO
Director
FICO
Credit Risk Consultant
FICO
Director of Servicing
Step One
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Comfort Break
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Cyber

As threats grow more sophisticated, cyber resilience is non-negotiable. This session will focus on safeguarding data, systems, and trust in a digital-first environment.

Speaker
Principal, Cyber and Third Party Risk Policy
UK Finance
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Drinks and Networking

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