2020 Winners
We are delighted to announce the winners for the 2020 Awards for Product and Service Innovation.
Competition was really tough this year. For those who have not been successful, please don’t be discouraged. It may just be that the life cycle of the product is too early and if that is the case, we will look forward to you submitting the entry again next year.
For those who have been successful this year, congratulations! Please know that competition was particularly tough this time round.
We hope you will join us on the 24 November 2020, at our Annual Members’ Dinner and Awards for Marketing Effectiveness, where we will be presenting the physical awards. If you’d like to book a table, which will include an Exclusive Winners Logo as part of the package, please do so here.
You can view the judges comments, full winners and commended list by downloading our brochure. But, without further ado, the winners and commended are as follows:
Customer Innovation & User Experience
WINNER: Legal & General Retail Retirement: Annuity Ready
HIGHLY COMMENDED: Wesleyan Financial Services: The Next Step
HIGHLY COMMENDED: NS&I: Premium Bonds: Alexa - Speaking to a New Generation
Customer Service
WINNER: TSB: Fraud Refund Guarantee
WINNER: Legal & General Home Buying Survey: SmartrSurvey
HIGHLY COMMENDED: Cascade Cash: Enhances Digital Portal Experience with Exceptional Customer Service
Data Usage and Analytics
WINNER: Aire: Give Credit Where It’s Due
HIGHLY COMMENDED: Jaywing: AI: Disrupting Credit Risk. Disrupting Marketing.
SPECIAL MENTION: mnAI: Dealflow Revolution
Financial Inclusion & Diversity
WINNER: Starling Bank: Raising Standard of Banking for Small Businesses
COMMENDED: Aire: Give Credit Where It’s Due
Special Mention: The Big Exchange
Innovator of the Year
WINNER: Raisin UK
Insurance
WINNER: Yulife: Life Insurance that Inspires Life
Investments
WINNER: Oxford Risk: Behavioural Finance
COMMENDED: The Assetz Capital IFISA
Marketing & Communications
WINNER: Aegon & Cowry: Personalised Pension Video Summaries
COMMENDED: Weselyan Financial Services: The Next Step
Mobile & Cybertech
WINNER: Starling Bank: Raising Standards of Small Businesses
One to Watch
WINNER: Canoe Intelligence: The Fintech to Watch for Alternative Investors
COMMENDED: mnAI: Dealflow Revolution
Payments
WINNER: Previse: Payments
COMMENDED: Banking Circle: Correspondent Banking
COMMENDED: Planet Merchant Services
Product Development
WINNER: Countrywide Surveying Services: Homefact
COMMENDED: Skipton Funeral Plan
Security
WINNER: Blackout by Blackout Technologies
Transforming the Workplace
WINNER: Canoe Intelligence: Bringing Innovation to the Alternative Investments Workforce
International Award
WINNER: Al-Amal Microfinance Bank: E-Loan
COMMENDED: Sberbank: Sales Lab Project
Judges' Special Awards
WINNER: The Big Exchange
WINNER: Healthy Pets: Improving the Customer Experience
WINNER: FirstHomeCoach: Supporting First Time House Buyers Through Data