2020 Winners

We are delighted to announce the winners for the 2020 Awards for Product and Service Innovation.

Competition was really tough this year. For those who have not been successful, please don’t be discouraged. It may just be that the life cycle of the product is too early and if that is the case, we will look forward to you submitting the entry again next year.

For those who have been successful this year, congratulations! Please know that competition was particularly tough this time round.

We hope you will join us on the 24 November 2020, at our Annual Members’ Dinner and Awards for Marketing Effectiveness, where we will be presenting the physical awards. If you’d like to book a table, which will include an Exclusive Winners Logo as part of the package, please do so here.

You can view the judges comments, full winners and commended list by downloading our brochure. But, without further ado, the winners and commended are as follows:

Customer Innovation & User Experience

WINNER: Legal & General Retail Retirement: Annuity Ready

HIGHLY COMMENDED: Wesleyan Financial Services: The Next Step

HIGHLY COMMENDED: NS&I: Premium Bonds: Alexa - Speaking to a New Generation

Customer Service

WINNER: TSB: Fraud Refund Guarantee

WINNER: Legal & General Home Buying Survey: SmartrSurvey

HIGHLY COMMENDED: Cascade Cash: Enhances Digital Portal Experience with Exceptional Customer Service

Data Usage and Analytics

WINNER: Aire: Give Credit Where It’s Due

HIGHLY COMMENDED: Jaywing: AI: Disrupting Credit Risk. Disrupting Marketing.

SPECIAL MENTION: mnAI: Dealflow Revolution 

Financial Inclusion & Diversity

WINNER: Starling Bank: Raising Standard of Banking for Small Businesses

COMMENDED: Aire: Give Credit Where It’s Due

Special Mention: The Big Exchange

Innovator of the Year



WINNER: Yulife: Life Insurance that Inspires Life


WINNER: Oxford Risk: Behavioural Finance

COMMENDED: The Assetz Capital IFISA

Marketing & Communications

WINNER: Aegon & Cowry: Personalised Pension Video Summaries

COMMENDED: Weselyan Financial Services: The Next Step

Mobile & Cybertech

WINNER: Starling Bank: Raising Standards of Small Businesses

One to Watch

WINNER: Canoe Intelligence: The Fintech to Watch for Alternative Investors 

COMMENDED: mnAI: Dealflow Revolution


WINNER: Previse: Payments

COMMENDED: Banking Circle: Correspondent Banking 

COMMENDED: Planet Merchant Services

Product Development

WINNER: Countrywide Surveying Services: Homefact

COMMENDED: Skipton Funeral Plan


WINNER: Blackout by Blackout Technologies

Transforming the Workplace

WINNER: Canoe Intelligence: Bringing Innovation to the Alternative Investments Workforce

International Award

WINNER: Al-Amal Microfinance Bank: E-Loan

COMMENDED: Sberbank: Sales Lab Project

Judges' Special Awards

WINNER: The Big Exchange

WINNER: Healthy Pets: Improving the Customer Experience 

WINNER: FirstHomeCoach: Supporting First Time House Buyers Through Data