Customer Innovation & User Experience

Legal & General Retail Retirement - Annuity Ready

NS&I - Alexa: Speaking to a New Generation

Wesleyan Financial Services - The Next Step

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Customer Service

Cascade Cash - Enhances Digital Portal Experience with Exceptional Customer Service

Legal & General Home Buying Survey - SmartrSurvey

TSB - Fraud Refund Guarantee

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Data Usage and Analytics

AI - Disrupting Credit Risk. Disrupting Market.

Aire - Give Credit Where It’s Due

mnAI - Dealflow Revolution

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Financial Inclusion and Diversity

Aire - Give Credit Where It’s Due

Starling Bank - Raising Standard of Banking for Small Businesses

The Big Exchange

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Innovator of the Year

Legal and General Retail Retirement

Raisin UK

Sparrows Capital

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Insurance

This category had only one standout winner. To be announced 20 May 2020.   

International Award

Al-Amal Microfinance Bank - E-Loan

Sberbank - Sales Lab Project

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Investments

Oxford Risk - Behavioural Finance

The Assetz Capital IFISA

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Marketing and Communications

Aegon & Cowry  - Personalised Pension Video Summaries

Weselyn Financial Services - The Next Step

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Mobile and Cybertech

This category had only one clear winner To be announced 20 May 2020.

One to Watch

Canoe Intelligence - The Fintech to Watch for Alternative Investors

mnAI - Dealflow Revolution

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Payments

Banking Circle - Correspondent Banking

Planet Merchant Services

Previse - Payments

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Product Development

Countrywide Surveying Services - Homefact

Skipton Funeral Plan

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Security

Legal & General Retail Retirement - Annuity Ready

NS&I: Premium Bonds - Alexa - Speaking to a new generation

Wesleyan Financial Services - The Next Step

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Transforming the Workplace

This category had only one clear winner. To be announced 20 May 2020.

Judges' Special Awards Shortlist

Al-Amal Microfinance Bank - E-Loan

FirstHomeCoach

Healthy Pets - Improving the Customer Experience

mnAI - Dealflow Revolution

Skipton Funeral Plan

The Big Exchange

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Download the full list here.