Customer Interaction and User Experience
Open to financial services organisation, Fintech company and technology provider, worldwide. You do not have to be a Member of The Forum to enter. This category looks specifically at ways you have developed or improved the way your customers’ interact with a specific product, website, or app, or with the overall experience they have with your company.
Customer Service
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category look specifically at how you have developed the act of taking care of your customer's needs by delivering an enhance professional, helpful, high-quality service?
Data Usage and Analytics
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category look specifically at innovative ways that you collect, analyze, present, and visualize data for the benefit of the customer.
Financial Inclusion & Diversity
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category look specifically at ways you are providing specific types of customer with complete access to financial products and services, that are delivered in a responsible and sustainable way.
Innovator of the Year
Open to individuals and organisations worldwide. You do not have to be a Member of The Forum to enter. This category will reward a company or individual having a significant impact on product and service innovation in the UK. Voting will be completed by Members of The Financial Services Forum.
Insurance
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category looks specifically at products or services related to the insurance sector.
Investments
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category look specifically at products and services that impact on the investment on money - from personal investment to the investment banking industry.
Marketing & Communications
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category look specifically at ways you have developed your marketing and communication activity for the overall benefit of the customer.
Mobile & Cybertech
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category looks specifically at product and service innovation specific to mobile and online devices.
One to Watch
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category looks at all financial service products and services at the earlier stages of launch and development.
Payments
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category looks specifically at innovation specific to the payments industry.
Product Development
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This is a catch-all category that highlights the creation of products with new or different characteristics that offer new or additional benefits to the customer.
Security
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category looks specifically at
technologies, processes and controls designed to protect systems, networks, programs, devices, data and individuals from cyber attacks, exploitation and fraud.
Transforming the Workforce
Open to financial services organisations, Fintech companies and technology providers, worldwide. You do not have to be a Member of The Forum to enter. This category look specifically at policies or practices that are developing your workforce for the long-term benefit of the consumer.