Winners of the award for the Best Innovation in Customer Service, T. Rowe Price, will walk us through their US Equity Conference 2024 and how they used this event to transform their customer service offering, 

In this session AXA Investment Managers, winner of the Best Website Transformation award, will take us on a journey through the work carried out to transform the Investment Institute platform. 

Jupiter Asset Management will take us through their award-winning digital transformation project and how they built the pre-eminent client experience function in the asset management industry. 

This session is your chance to ask members of the FSF team all your questions to do with the awards, entries, and the submission process. Think of it as your cheat sheet on how to write a stellar entry and maximise your chance of success at this year's awards!