2023 Shortlist
Best Innovation in Channel or Format
T.Rowe Price
Analyst's Notebook - Your Partner For Insights
PIMCO
Best Innovation in Channel or Format: PIMCO Income campaign
WongDoody
BNPP Markets 360 product transformation
BlackRock
BlackRock taking everything search to another level (TESTAL)
Best Innovation in Customer Service
Travelers
Solicitors Professional Indemnity Post Claim Wellbeing Service
Phoebus Software
Voice of the Customer Programme
Pure Retirement
MyPure
HSBC
The Financial Services Bank in partnership with Cowry Consulting
Best Innovation in Marketing
The Association of British Insurers (ABI) and The Pensions and Lifetime Savings Association (PLSA) (with Teamspirit)
Pay Your Pension Some Attention
Lowell
Lowell. We'll help you find a way.
HSBC & Cowry Consulting
HSBC in partnership with Cowry Consulting
BlackRock
blink magazine
Fundamental Media
State Street Global Advisors 'Missing Middle' Campaign
Best Innovation in Product
Snoop
Snoop's new Budgeting Service
NatWest
Housemate - Simplify Shared Living Experiences
HUB Group (part of Just Group)
One clever product innovation, many more happy customers
MetLife
Giving families time to grieve with new consumer advocate service
UK
Satago
Why Satago Should Win Best Innovation In Product
Best Innovation in Use of Technology
T. Rowe Price
Email Modernisation
Alphix Solutions
A cookie-free marketing intelligence suite built with privacy and accuracy at its heart
Target Group
A mortage revolution - transforming mortgages for lenders, brokers and customers
FICO
Use of blockchain to advance responsible AI
LGIM
AI technology shaping Marketing operations
Best Innovation on a Small Budget
PIMCO
Best Innovation on a Small Budget (<£100k)
UK Bank of Ireland
Duplicate Application API
T. Rowe Price
T. Rowe Price & The Boat Race Partnership Campaign
Target Group Ltd
Designing a customer centric, self-serve approach to collection arrears
Best Marketing Led Business Change
Protect Line
Protect Line - CompareTheQuote.co.uk
Protect Line - CompareTheQuote.co.uk
Columbia Threadneedle Investments
Brand integration driving business change
Most Innovative Agency Partnership
Phoenix Group
Most Innovative Agency Partnership: Cowry Consulting, Samaritans & CanStudios for Phoenix Group
Lloyds Banking Group, Savanta, Coldr and Black Business Network
Working together to be Black British In Business and Proud
Amundi
Your Planet, Your Future: Partnership with Copylab
Most Innovative Company of the Year
Penny Technology Limited
Penny
Snoop
Snoop's new Budgeting Service
FICO
Use of blockchain to advance responsible AI
Most Transformative Customer Insight
Quilter & Cowry Consulting
Transforming Consumer Understanding Using Behavioural Science
Lloyds Banking Group, Savanta, Coldr and Black Business Network
The race for change - Black British In Business and Proud
Most Transformative Internal Collaboration
HUB Group (part of Just Group)
Better collaboration, happier customers, more business
T. Rowe Price
Email Modernisation
Best Innovation in Design Thinking
HUB Group (part of Just Group)
Clever design thinking drives enhanced customer engagement
CreateFuture
Helping families get future-ready by bringing meaning to life insurance.