2023 Shortlist

Best Innovation in Channel or Format

T.Rowe Price
Analyst's Notebook - Your Partner For Insights

PIMCO
Best Innovation in Channel or Format: PIMCO Income campaign

WongDoody
 BNPP Markets 360 product transformation

BlackRock
 BlackRock taking everything search to another level (TESTAL) 

Best Innovation in Customer Service

Travelers
Solicitors Professional Indemnity Post Claim Wellbeing Service

Phoebus Software
Voice of the Customer Programme

Pure Retirement
MyPure

HSBC
The Financial Services Bank in partnership with Cowry Consulting

Best Innovation in Marketing


The Association of British Insurers (ABI) and The Pensions and Lifetime Savings Association (PLSA) (with Teamspirit)
Pay Your Pension Some Attention

 Lowell
Lowell. We'll help you find a way.

 HSBC & Cowry Consulting
HSBC in partnership with Cowry Consulting

 BlackRock
blink magazine

 Fundamental Media
State Street Global Advisors 'Missing Middle' Campaign

Best Innovation in Product


Snoop
Snoop's new Budgeting Service

NatWest
Housemate - Simplify Shared Living Experiences

HUB Group (part of Just Group)
One clever product innovation, many more happy customers

MetLife
Giving families time to grieve with new consumer advocate service

UK Satago
Why Satago Should Win Best Innovation In Product

Best Innovation in Use of Technology


T. Rowe Price
Email Modernisation

Alphix Solutions
A cookie-free marketing intelligence suite built with privacy and accuracy at its heart

Target Group
A mortage revolution - transforming mortgages for lenders, brokers and customers

FICO
Use of blockchain to advance responsible AI

LGIM
AI technology shaping Marketing operations

Best Innovation on a Small Budget 


PIMCO
Best Innovation on a Small Budget (<£100k)

UK Bank of Ireland
Duplicate Application API

T. Rowe Price
T. Rowe Price & The Boat Race Partnership Campaign

Target Group Ltd
Designing a customer centric, self-serve approach to collection arrears

Best Marketing Led Business Change

Protect Line
Protect Line - CompareTheQuote.co.uk

Columbia Threadneedle Investments
Brand integration driving business change

Most Innovative Agency Partnership


Phoenix Group
Most Innovative Agency Partnership: Cowry Consulting, Samaritans & CanStudios for Phoenix Group

Lloyds Banking Group, Savanta, Coldr and Black Business Network
Working together to be Black British In Business and Proud

Amundi
Your Planet, Your Future: Partnership with Copylab

Most Innovative Company of the Year


Penny Technology Limited
Penny

Snoop
Snoop's new Budgeting Service

FICO
Use of blockchain to advance responsible AI

Most Transformative Customer Insight


Quilter & Cowry Consulting
Transforming Consumer Understanding Using Behavioural Science

 Lloyds Banking Group, Savanta, Coldr and Black Business Network
The race for change - Black British In Business and Proud

Most Transformative Internal Collaboration


HUB Group (part of Just Group)
Better collaboration, happier customers, more business

T. Rowe Price
Email Modernisation

Best Innovation in Design Thinking

HUB Group (part of Just Group)
Clever design thinking drives enhanced customer engagement

CreateFuture
Helping families get future-ready by bringing meaning to life insurance.