Competition was really tough last year. We hope that the quality of the submissions presented by the 2021 cohort will rival that of their predecessors. 

Customer Innovation & User Experience

WINNER : Legal & General Retail Retirement: Annuity Ready

HIGHLY COMMENDED : Wesleyan Financial Services: The Next Step

HIGHLY COMMENDED : NS&I: Premium Bonds: Alexa - Speaking to a New Generation

Customer Service

WINNER : TSB: Fraud Refund Guarantee

WINNER : Legal & General Home Buying Survey: SmartrSurvey

HIGHLY COMMENDED : Cascade Cash: Enhances Digital Portal Experience with Exceptional Customer Service

Data Usage and Analytics

WINNER : Aire: Give Credit Where It’s Due

HIGHLY COMMENDED: Jaywing: AI: Disrupting Credit Risk. Disrupting Marketing.

SPECIAL MENTION : mnAI: Dealflow Revolution

Financial Inclusion & Diversity

WINNER : Starling Bank: Raising Standard of Banking for Small Businesses

HIGHLY COMMENDED : Aire: Give Credit Where It’s Due

SPECIAL MENTION: The Big Exchange

Innovator of the Year

WINNER : Raisin UK

Insurance

WINNER : Yulife: Life Insurance that Inspires Life

Investments

WINNER : Oxford Risk: Behavioural Finance

COMMENDED : The Assetz Capital IFISA

Marketing & Communications

WINNER : Aegon & Cowry: Personalised Pension Video Summaries

COMMENDED : Weselyan Financial Services: The Next Step

Mobile & Cybertech

WINNER : Starling Bank: Raising Standards of Small Businesses

The One to Watch

WINNER : Canoe Intelligence: The Fintech to Watch for Alternative Investors

COMMENDED : mnAI: Dealflow Revolution

Payments

WINNER : Previse: Payments

COMMENDED : Banking Circle: Correspondent Banking

COMMENDED : Planet Merchant Services

Product Development

WINNER : Countrywide Surveying Services: Homefact

COMMENDED : Skipton Funeral Plan

Security

WINNER : Blackout by Blackout Technologies

Transforming the Workplace

WINNER : Canoe Intelligence: Bringing Innovation to the Alternative Investments Workforce

International Award

WINNER : Al-Amal Microfinance Bank: E-Loan

COMMENDED : Sberbank: Sales Lab Project

Judges' Special Awards

WINNER : The Big Exchange

WINNER : Healthy Pets: Improving the Customer Experience

WINNER : FirstHomeCoach: Supporting First Time House Buyers Through Data